• Refund Policy

  
   All information, text, material, and graphics on this Website ("Content") are Copyright © Mirree Bayliss
  (ABN: 32 622 389 270) trading as Dreams of Creation Australia and Art by Mirree, is an Australian based business whose mission is to help people achieve their Creative and Artistic life goals.
  We are committed to providing the best product and service to our customers and this is reflected in our Refund Policy.

  Our Refund Policy applies to all purchases made online at http://www.artbymirree.com.au or https://www.dreamsofcreation.com

  Our Refund Policy does not exclude or replace your rights given under the Australian Consumer Law and regulations.

  Change of mind

  If you have simply changed your mind we do not provide refunds. Special consideration will be given in exceptional circumstances however you must be able to provide satisfactory proof of purchase. Further, the merchandise must be:

  in saleable condition;

  unused with all original packaging;

  returned to us with any gift or bonus received with the merchandise (if applicable);

  not subject to the exclusions listed below; and

  the exchange or refund is sought within 14 days of purchase.

  Change of Address’s must be submitted within 2 hours of ordering with the subject ‘CHANGE OF ADDRESS’ to hello@artbymirree.com.au

  Art by Mirree, at its absolute discretion, reserves the right not to offer an exchange or refund for change of mind.

  Consumer guarantees

  If you believe an item is faulty, you may have rights to a remedy under the Australian Consumer Law.

  If there is a major failure with an item, you may choose a refund or exchange. If the failure is minor, we will replace the relevant item within a reasonable time.

  Art by Mirree will require satisfactory proof of purchase before providing a remedy under the Australian Consumer Law.
  A photo must be provided to the Art by Mirree team supporting the claim.

  Return tender

  Refunds will be given using your original payment method

  If the order was returned due to an incorrect address or the package was unclaimed, Art by Mirree has the right to charge for the product to be re-shipped.

  Gift or bonus with purchase and bundled items

  Where merchandise is purchased with a gift or bonus, the gift or bonus must also be returned (unless otherwise stated). If you are unable to return the gift or bonus, or it is not in saleable condition, the value of any available refund will be reduced by the value of the gift or bonus.

  In the instance of bundle offers, all items within the bundle must also be returned or the value of the unreturned items will be deducted from any available refund.

  Privacy when making a return

  Art by Mirree is committed to protecting your privacy.

  Information collected when returning merchandise will be securely stored for a reasonable period of time. It may be used for fraud protection activities and for the purpose of Art by Mirree research and analysis. It may be disclosed to state and territory departments upon request, as required by law.

  Sales

  If products are purchased on sale or pre-sell they will not be refunded. An exchange or store credit for the purchase price minus any costs incurred by Art by Mirree will be provided.

  If you would like to submit a return or refund request, please contact  hello@artbymirree.com.au with the following information. 

  Full Name

  Order Number 

  Email Address

  Explanation of the defect 

  High quality photo or video showing the defects. If images are not provided we will not be able to complete your request. 

  Office hours are from 10.00am to 6.00pm AEST/AEDT. 

Art by Mirree refund policy is subject to change without further notice.